FAQ Page

Basically “the cloud” refers to the way software is delivered, from e-mail to ERP to payroll, to the user through the medium of the internet. The public cloud refers to the framework comprised of multi-tenant servers, on the other hand private cloud services are dedicated specifically to one organization.

In addition to hardware and operating systems, cloud provider’s house and manage the installation, upgrades and user configuration for your 3^rd party software.

This is the creation of a software layer between existing computer hardware and the hosting operating systems of the cloud. This layer acts as a buffer allowing multiple “virtual machines” each hosting their own operating system and applications to run side by side on the same physical hardware.

The Cloud allows you to easily adjust up or down the number of users and applications to meet the changing needs of your business as increased or decreased demand changes. Specifically useful for application where usage comes in peaks and troughs. Applications can also be trialled without the need for a large capital expenditure.

Should your business not be in a position to continue at your current location, your employees can continue to work effectively. You can easily access your ICT infrastructure anywhere, anytime and on any device. We leverage Enterprise technologies to enable your business to recover from a critical outage or premises outage.

Your entire cloud environment is private and appropriate segregation of your servers is enabled and hardened. We create private networks that cannot be accessed from other areas of the infrastructure. We have the best practices enabled on our peripheral security appliances and we encrypt any data moving between our Data centre and remote locations/sessions.

We have unlimited data growth capabilities and we can flex your cloud to suit your ‘current’ requirements. This is one of the main advantages to cloud as you buy for now eliminating the need to predict future resource requirements.

We have full redundancy built into our infrastructure, this allows for redundant telecom services, hardware failure beyond 40%, highly available trunk switching with multi-path failover between servers, storage and telecoms. All power to the facility is delivered through multi sub-stations, with UPS battery power to manage the switchover to diesel generators. There is enough supplies on site to run this for four days without resumption of power, and these supplies can be extended indefinitely.

Your cloud servers are effectively the same as your on premise servers in the sense that’s software installations can be carried out at any stage – we would however advise our clients to liaise with us before installing new applications etc. to ensure compatibility.